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Stage 08 / 09Mosman · 33.83°S 151.24°E

Illustrative
The whole journey

Customer-facing delivery

Last Mile Delivery

Business-to-customer delivery where your brand's final impression is made.

  • B2C
  • Brand experience
  • Customer handoff
  • 01Automated SMS and email notifications at every step
  • 02Photo POD with GPS timestamp as standard
  • 03Failed delivery re-attempt workflow built in
  • 04End-of-day reporting and exception dashboards

Overview

Last Mile Delivery bridges the gap between your warehouse and your customer's front door — and it's where brand loyalty is built or broken. Built for furniture retailers, e-commerce brands, and any business shipping direct to consumers, our last mile service handles the customer-facing leg of the supply chain where every interaction matters. When a customer spends thousands on a piece of furniture, they expect professionalism at every step. We manage delivery scheduling, automated customer notifications, proof of delivery with photo capture, and a structured process for failed deliveries and re-attempts. With real-time visibility across every consignment, you stay informed and your customers stay confident they chose the right brand.

Capabilities

  • 01Automated customer notifications via SMS and email at each delivery milestone
  • 02Delivery window coordination with AM/PM and two-hour time slots
  • 03Electronic proof of delivery with GPS stamp, signature, and photo capture
  • 04Authority to leave (ATL) process with photographic evidence and safe-place instructions
  • 05Failed delivery management with automated re-attempt scheduling
  • 06Returns and reverse logistics pickup from the customer's address
  • 07Multi-drop route optimisation for high-density residential deliveries
  • 08Integration with common e-commerce platforms and order management systems

How it works

  1. 01

    Receive manifest and consignment data from the retailer's warehouse or 3PL

  2. 02

    Sort and route-plan deliveries for optimal sequencing and time-window compliance

  3. 03

    Send automated delivery notification to the end customer with expected window

  4. 04

    Attempt delivery with proof of delivery capture — signature, photo, or ATL confirmation

  5. 05

    If delivery fails, trigger re-attempt workflow with customer communication and rescheduling

  6. 06

    Provide end-of-day delivery reporting and exception summaries to the retailer

Ideal for

  • E-commerce retailers and online marketplaces
  • Subscription box and meal kit delivery services
  • Furniture and homewares DTC (direct-to-consumer) brands
  • Click-and-collect overflow and home delivery fulfilment
  • Appliance and electronics retailers
  • Any business shipping bulky goods direct to residential customers

Frequently asked questions

What happens if the customer isn't home?

If no one is available and there's no authority to leave (ATL) instruction, we card the address and trigger an automated notification to the customer with options to reschedule. A second attempt is made on the next available delivery day. After two failed attempts, the consignment is returned to the retailer or held at our depot for customer collection.

Can you integrate with our e-commerce platform?

Yes. We integrate with Shopify, WooCommerce, and most major order management and warehouse management systems via API or flat-file data exchange. Our tech team will work with yours to establish a seamless data flow for consignment creation, tracking updates, and POD delivery.

Do you handle returns and reverse logistics?

We offer a returns pickup service where our driver collects the item from the customer's address and returns it to your warehouse or nominated location. Returns can be booked on-demand or scheduled as part of an existing delivery run in the area.

What size items can you deliver on last mile runs?

Our last mile fleet handles everything from small parcels and cartons through to bulky items like furniture, whitegoods, and fitness equipment. For items requiring two-person handling or in-home placement, we'll allocate a crewed vehicle at booking stage.

Next on the journey

Interstate Transport

Interstate linehaul with consistent scheduling and dependable ETAs.

Get a quote