Last Mile Delivery
    Back to Services
    B2CBrand experienceCustomer handoff

    Last Mile Delivery

    Last Mile Delivery bridges the gap between your warehouse and your customer's front door — and it's where brand loyalty is built or broken. Built for furniture retailers, e-commerce brands, and any business shipping direct to consumers, our last mile service handles the customer-facing leg of the supply chain where every interaction matters. When a customer spends thousands on a piece of furniture, they expect professionalism at every step. We manage delivery scheduling, automated customer notifications, proof of delivery with photo capture, and a structured process for failed deliveries and re-attempts. With real-time visibility across every consignment, you stay informed and your customers stay confident they chose the right brand.

    Automated SMS and email notifications at every step
    Photo POD with GPS timestamp as standard
    Failed delivery re-attempt workflow built in
    End-of-day reporting and exception dashboards

    Capabilities

    Automated customer notifications via SMS and email at each delivery milestone
    Delivery window coordination with AM/PM and two-hour time slots
    Electronic proof of delivery with GPS stamp, signature, and photo capture
    Authority to leave (ATL) process with photographic evidence and safe-place instructions
    Failed delivery management with automated re-attempt scheduling
    Returns and reverse logistics pickup from the customer's address
    Multi-drop route optimisation for high-density residential deliveries
    Integration with common e-commerce platforms and order management systems

    How it works

    1

    Receive manifest and consignment data from the retailer's warehouse or 3PL

    2

    Sort and route-plan deliveries for optimal sequencing and time-window compliance

    3

    Send automated delivery notification to the end customer with expected window

    4

    Attempt delivery with proof of delivery capture — signature, photo, or ATL confirmation

    5

    If delivery fails, trigger re-attempt workflow with customer communication and rescheduling

    6

    Provide end-of-day delivery reporting and exception summaries to the retailer

    Ideal for

    E-commerce retailers and online marketplaces
    Subscription box and meal kit delivery services
    Furniture and homewares DTC (direct-to-consumer) brands
    Click-and-collect overflow and home delivery fulfilment
    Appliance and electronics retailers
    Any business shipping bulky goods direct to residential customers

    Frequently asked questions

    What happens if the customer isn't home?

    If no one is available and there's no authority to leave (ATL) instruction, we card the address and trigger an automated notification to the customer with options to reschedule. A second attempt is made on the next available delivery day. After two failed attempts, the consignment is returned to the retailer or held at our depot for customer collection.

    Can you integrate with our e-commerce platform?

    Yes. We integrate with Shopify, WooCommerce, and most major order management and warehouse management systems via API or flat-file data exchange. Our tech team will work with yours to establish a seamless data flow for consignment creation, tracking updates, and POD delivery.

    Do you handle returns and reverse logistics?

    We offer a returns pickup service where our driver collects the item from the customer's address and returns it to your warehouse or nominated location. Returns can be booked on-demand or scheduled as part of an existing delivery run in the area.

    What size items can you deliver on last mile runs?

    Our last mile fleet handles everything from small parcels and cartons through to bulky items like furniture, whitegoods, and fitness equipment. For items requiring two-person handling or in-home placement, we'll allocate a crewed vehicle at booking stage.