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IllustrativeWhite-glove arrival
White-Glove Delivery
Premium delivery for furniture retailers — because delivery isn't transport, it's brand protection.
- Brand protection
- In-home placement
- Trained crews
- 01Uniformed crews trained in customer-facing delivery
- 02Assembly, unpacking, and packaging removal included
- 03Old item removal and responsible disposal
- 04Photo POD showing the item placed in the customer's home
Overview
Your showroom creates the first impression. Your delivery creates the last one. White-Glove Delivery is our premium last-touch service designed for furniture retailers, homewares brands, and any business where the delivery experience is an extension of the brand. Our uniformed, trained two-person teams deliver to the room of choice, unpack, assemble where required, and remove all packaging — leaving the customer with a finished result, not a pile of cardboard. We handle 150 to 250 furniture deliveries across Sydney every single day, and every one of them represents a retailer's reputation. We manage the entire customer communication journey including delivery window scheduling, SMS reminders, and satisfaction confirmation. Delivery isn't transport — it's brand protection.
Capabilities
- 01Room-of-choice placement with floor and doorway protection
- 02Unpacking, assembly, and packaging removal as standard
- 03Old item removal and disposal or donation coordination
- 04Uniformed, trained two-person delivery crews
- 05Customer delivery window scheduling via SMS and phone
- 06Photographic proof of delivery showing item in-situ
- 07Branded delivery experience — driver uniforms and communication aligned to your brand
- 08Post-delivery satisfaction follow-up on behalf of the retailer
How it works
- 01
Receive order details and delivery requirements from the retailer or brand
- 02
Contact the end customer to schedule a preferred delivery date and time window
- 03
Send SMS reminder 24 hours before and again on the morning of delivery
- 04
Arrive within the scheduled window, protect floors and doorways, and deliver to the nominated room
- 05
Unpack, assemble if required, position as directed, and remove all packaging materials
- 06
Capture photographic proof of delivery and confirm customer satisfaction before departing
Ideal for
- Furniture retailers delivering to residential customers
- Homewares and appliance brands requiring in-home placement
- High-end electronics and home entertainment system delivery
- Bedding and mattress companies requiring old item removal
- Kitchen and laundry appliance installation coordination
- Any brand where delivery is part of the customer experience
Frequently asked questions
Can your team assemble furniture on delivery?
Yes. Our crews are trained to assemble a wide range of flat-pack and semi-assembled furniture including bed frames, dining tables, bookshelves, and desks. For complex or specialist assembly, we'll confirm the requirements at booking stage to ensure we allocate enough time and the right crew.
Do you remove the customer's old furniture?
We do. Old item removal is a popular add-on for mattress, sofa, and appliance deliveries. Removed items are taken to licensed recycling or disposal facilities, or donated to charity partners where the items are in suitable condition.
Can you deliver under our brand rather than Patron Transport?
Absolutely. We offer branded delivery experiences for retail partners, including customised SMS templates, driver communication scripts, and — for high-volume accounts — co-branded uniforms. Your customer sees your brand from start to finish.
What delivery windows do you offer?
We offer AM (7:00–12:00), PM (12:00–17:00), and targeted two-hour windows depending on the route and delivery density. Customers are contacted in advance to confirm their preferred window, and receive SMS updates on the day of delivery.
Next on the journey
Last Mile Delivery
Business-to-customer delivery where your brand's final impression is made.